Southwest Airways Continues To Cancel Majority of Flights, CEO Speaks Out
It is lookin’ like hell on Earth this vacation season for Southwest passengers, and cancelations nonetheless aren’t easing up — however it seems just like the CEO is hoping to encourage his staff to get the job achieved throughout this nightmare.
The Dallas-based air transport firm nixed one other 2,500 flights Tuesday, in accordance with CNBC … or roughly 63% of its flights. For these unaware, Southwest additionally killed 70% the day earlier than.
CEO Bob Jordan reportedly despatched a message to his staff after prospects had been getting stranded at airports … saying, “We’ve acquired to get out of this. We’ve acquired to get to the purpose the place we’re dependable and we get our Prospects, our Crews, our plane, every little thing on observe.”
Southwest is gunning to fly on a 3rd of its schedule all through the week — with the objective of merely getting planes and crews the place they’re wanted. Jordan says, nonetheless, “Clearly that can have much more influence on our Prospects.”
What a large number. That is the Southwest Airways baggage declare at Tampa Worldwide. There’s 24 extra Southwest flights canceled this morning. Many tags on these stranded luggage are from vacationers from Denver, Houston and Baltimore @BN9 pic.twitter.com/4C6XFA9eib
— Angie Angers (@angie_angers) December 27, 2022
The corporate says it’s going to “honor affordable requests for reimbursement for meals, lodge, and alternate transportation,” in accordance with its web site … so long as passengers can present a receipt to match.
USDOT is worried by Southwest’s unacceptable price of cancellations and delays & studies of lack of immediate customer support. The Division will study whether or not cancellations had been controllable and if Southwest is complying with its customer support plan.
— TransportationGov (@USDOT) December 27, 2022
FYI — the U.S. Division of Transportation introduced an investigation into Southwest Monday … saying it is going to look into the “unacceptable price of cancellations and delays & studies of lack of immediate customer support.”
Tons of of baggage stranded, 5-hour waits at customer support desks — strolling residence ain’t soundin’ so dangerous anymore.